Scan the invoice or packing list showing your purchase (or ideally the support contract), then call HPE. You`ll probably ask yourself to email them a copy of your document. If you`re buying from a reseller (it`s more common), they`ve included the service agreement/warranties you`ve purchased, but they`re probably not tied to your account or business yet. Obtain copies of the packaging list, invoice and/or receipt containing the material. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your manager or accountant (regardless of the purchase) to search their emails. So, then. (record broken). Call HP. If you purchase directly from HPE, support contracts are registered for your company and HPE account.
You should be good at support, but remember that your colleagues create HPE accounts and assign them the support contract as well. I support many companies that use Hewlett Packard enterprise servers like ML360s, DL380s, StoreServ, and Blades. My biggest problem with these servers is without exception to get the support we paid for, especially when the servers are a few years old and the original computer person has passed. I understand that you need to prove your hardware exchange guarantee, but preventing the download of firmware updates and security updates is ridiculous. Be kind to your future staff and collaborators and let your contracts and warranties be clarified as quickly as possible before you need them. . . .